Surin of Thailand, Atlanta

You may think that nothing can be worst that finding worms in your food. Well, Surin in addition to that, they don't care! I had a number of great lunch and dinner experiences in Surin of Thailand, in fact I love their food, but today I was there with a group of my pal engineers and we suffered a nightmare. We found a small black headed worm in the rice that they served in a shared bowl for everybody (kind of like bread). I can understand this may happen rarely, even that if there is one worm, chances are that there will be more. However, they were absolutely unapologetic, something that I can not understand unless this is normal and happens every day at Surin! May be it was part of the menu! We reported this to our waiter, that only offered a replacement for the food, and to which we refused... no manager came, nothing. One woman in our party didn't eat at all, other we started already, and we just left the rice away. However, we had Duck with sauce that is not good without the included rice. Also, we had previously sushi, also made with rice... just I prefer not think about that now. When the waiter came back, he just picked up the dishes, one untouched. After making it clear that we were not happy, he offered to waive the check for the woman untouched dish. I argued that the rice was an essential part of the food, and that they were being impolite, so I was surprised a manager did no come to apologize. Being mad at this point, I refused paying for my check, and he offered me to stand and see his manager. I answer that if I had to stand, I was going to do a public announcement for everybody present in the restaurant. So now the manager finally came, still without an apology, to negotiate with us who had to pay and who had not, based on who put the shared rice in their dish. Asked if we were happy, I answer of course not, but we were a party of six and some people start to feel uncomfortable with this whole situation, so the manager asked the people that didn't touch the rice from the shared bowl to pay. Also, we had to pay the sushi, and after modified the individual checks the tip still was included, and we have to pay it to avoid a major public scene. We thought that they included the tip because we were a party of six, but they had clearly a chance to make this optional when they modified our individual checks, more after this event. Since I can think that if there is one worm there are more, I can infer a few possibilities here: the other rice that came in the other dishes and the sushi came from "heaven"; they put the a "side worm" in the bowl, something "standard" in Asia; they just don't care; there were other worms in the other dishes, but we didn't catch them... Well, the sushi was great, and perhaps the "worm-sushi" too, but I won't go back to Surin after that abominable service. We are a group of engineers in Huntsville that most days meet for lunch in the Huntsville area, and for what I heard, the other people in my party won't go back either. Rick H

It was very tasty and i enjoyed it very much!