Shangri-La's Kerry Centre Hotel Beijing, Beijing

This is the worst Shangri-la I've stayed in. The room was spacious and very nice. The restaurant was average. Service ranged from good to barely competant to near surly. For $300 per night, I expected alot more. A simple request to have the hotel car stop for a brief meeting on the way to the airport turned into a protracted negotiation on price. So much for the big "Customer Delight" campaign. The bar staff was aloof and did not respond to my request for a table when one opened up. Restaurant service was fine. Horizon Club staff was a bit comedic. After getting blown off by the Duty Manager on the car, I sought out the Horizon Club manager. I found a young lady at the HC desk who was sweet enough but whose best suggestion was for me to have a drink. The next day, she was pouring my breakfast coffee. At this kind od hotel, I have high expectations, but the service provided at this hotel regrettably fell short.

This was one of the most positive hotel experiences we have ever had anywhere. We stayed on the concierge/club floor which I highly recommend. Everyone at the concierge desks was very helpful at all times with every detail or question. By chance I met the wife of the hotel owner at the concierge desk and she offered to drive me to the Pearl Market which she did pointing out the sights along the way.