Service Terrible & Manager Unrepentant
By A Yahoo! Contributor, 17/11/2008
I wished I'd read some reviews before we went - for a 'treat'. The photographs do misrepresent this hotel, as does the description 'boutique'. Its more a modern conference centre. Breakfast service was terrible - after 25 minutes of waiting my husband's porridge was served cold and returned to the kitchen; 15 minutes later my eggs appeared but still no porridge (let alone his bacon sarnie) - how enlightened, a 'take it in turns breakfast'. After returning that, preferring to eat together, we waited in vain, then left. However, the manager thought this all very reasonable, accused us of lying about the time we went into breakfast in the first place, and thought that payment was legitimate. We ultimately persuaded him otherwise but to say I was astonished by his manner is an under-statement. Wild horses wouldn't drive me to this place in the future.