New World Hotel, Manila

Very spacious and nice lobby areas, even if the security seems to be tighter than at an airport.. Good and effective reception. Rooms are of good standard, and are quite spacious. Location is good, facilities the same. I wasn't too happy with the restaurant choices.

Check-in was very disorganized, took us more than an hour to get into our room. They would not accept my Visa/ATM card for payment even though I have used the same card at several other hotels in the Philippines and Singapore. When we got to the room, there were raisins on the floor of the room, probably dropped by a previous guest. The toilet dripped all night and the shower head needed replacing. Also, the shower floor did not have a mat and was very slippery and unsafe. The television had very poor reception until I started checking and found a loose cable connection. Maintenance is obviously very poor. Also, the only access to the pool is by a steep winding staircase outside the physical fitness center that is not easy for a person like me with a bad knee to use. I have difficulty climbing up and down stairs. We checked out of the hotel when we were told that they could not provide us with an extra pillow, but would place us on a priority waiting list for a pillow. We were supposed to stay 2 days but checked out after the first day. If you like a 2 star hotel after you get through the nice lobby, you will love the New World.

We can't wait to go back and stay at this hotel again. The place is clean, and always smells fresh! The staff people are nice too. Good food at their restos too.