Hilton Belfast: Reviews

Overall

Upon arrival, they checked us in early as we were a smoking room. Upon going into the bathroom to take a shower though we realised the paint was peeling from the ceiling and was black. The bedroom had dirty yellow carpets and the ceiling had a crack from one side to the other. We decided to leave our clothes in suitcase and call reception. They sent concierge up to have a look and he said he would get the duty manager who offered us a room next door that was just as abd, the floor was even dirtier. Even though they tried to make us stay by giving us slippers and a bath robe, which we didnt have in the other room. We sat for a bit and decided that this 5star hotel wasnt good enough. So we went downstairs and said we wanted to check out. They gave us the excuse, as we were in a smoking room and the that the smoking rooms are on the 9th floor, that these had not been reefurbished yet. Bet they didnt expect two young girls to kick up a fuss. Who were they to know we hadnt been to a 5star hotel before or that we didnt know what we were getting for our money or that we werent filthy rich or had rich families or Daddies. That shouldnt matter, they should treat us as if we are valued customers and not give us the excuse that floor hasnt been refurbished yet. We checked out and checked into Malmaison.

Service

Cleanliness

Location

Value

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