Vale Hotel Golf & Spa Resort: Reviews

Overall

If you're coming on business by public transport forget it ! £50 return taxi to Cardiff station to which there was no reference in the publicity. So if you are remotely green forget it. Facilities had the appearance of newness and space, but irritations spoilt the window dressing. There was no wet changing in the gym. A shower didn't work, another was too hot. The staff eyed me suspiciously asking if i was a resident. Plug was jammed in the bedroom sink, so had to brush me teeth in the bath. The bathroon fan was loud and not possible to turn off, so i slept badly in an otherwise spacious bedroom, a pity. I had to queue for 15 mins to check in and similarly for breakfast, also again for coffee, I gave up on toast ! So they appeared understaffed or undertrained restaurant staff. There were many middle-aged male golfers, so if that's what you like it may redeem it for you. Potentially nice facilities spoilt by bad attention to detail and inexperienced or short staff, who were also quite nosiey moving around the place. I have experienced better service travelodges although less spacious I will not be retuning to the Vale. Also I couldn't get a mobile signal anywhere.

Service

Cleanliness

Location

Value

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