Insult
This was supposed to be one of the most luxurious hotels we had ever stayed at - WRONG. From the moment we walked in the door we were treated like second-class citizens. The snobbery was shameful. Our questions/concerns were ignored - we were ignored while standing at the concierge, eventhough we speak perfect German, having lived and worked in Germany for years. We were placed in a room over the kitchen exhaust and were not 'allowed' to change. Es war schrecklich. The next visit to Hamburg we stayed at the Hyatt and had the most wonderful time.
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