Hotel Danieli: Reviews

Overall

My husband booked a weekend at The Danieli for my milestone birthday present. On the whole it was a magical holiday and the hotel lived up to many expectations, but fell short on service with a smile. As soon as we arrived we tried to book dinner at its famous rooftop La Terraza restaurant (the only one in the hotel) but were told it was fully booked for the whole weekend! No apology, no flexibility for accommodating residents. We dined out and returned to La Terazza for coffee and drinks, but were told that no drinks were served there unless you were dining - even though we were residents and by that time there were vacant tables and late diners were still being served after dinner drinks/coffee etc. The next day we asked the concierge what we should expect to pay for an hours return tour in a water taxi, and were advised the hotel could book this for us at a fixed price of 90 euros, so we booked. Sadly the tour only lasted 35 minutes and the driver demanded 100 euros! We complained to the hotel who agreed that was incorrect and that they would contact the taxi driver and obtain a suitable refund. Alas no refund materialised and we were met with a shrug of the shoulder when we asked about the outcome. Again, absolutely no apology. In our opinion The Daneili whilst resplendant in its decor is totally complacent in its personal service and on these grounds we would neither return nor recommend. The place we chose to eat when unable to book La Terazza was at The Londra Palace hotel a few yards away from The Danieli. Here we enjoyed a fabulous meal equal to the standard of La Terazza with welcoming and friendly service with a smile - and a lagoon view! If we return to Venice we'd opt to stay at The Londra Palace. Come on The Daneili, please do better!

Service

Cleanliness

Location

Value

Great for: Romance, Beds, Luxury

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