Loews Philadelphia Hotel, Philadelphia

The Hotel screwed up the billing to my employer for my convention stay because they did not follow directions and waited two months to process. The Hotel finally billed me directly after four months with out even contacting me first. My employer had to stop payment on the check and re-imburse me, but this still has not been resolved 5 months and keeps getting more complicated. The Loews bookkeeping department is difficult to contactas well.It is a shame because this Hotel is nice place to stay.

My boyfriend and I had a great time at the Loews hotel. We went there after a great day at the Eagles game and a night on the town. They had nice service and we had a wonderful room with a great view. We left there thinking how we would have to come back to visit...until they overcharged us by three nights! The charge didn't appear on my credit card until about a week after our stay. We had actually pre-paid for our stay with Expedia so the hotel should not have even posted a charge to my account! What a big mess. Anyway I'm still trying to get my money back from these people 2 weeks later and now my credit card company is involved. I have never had this experience with any other hotel...I highly recommend that you avoid this place at all cost.